The primary survey from the Chartered Institute of Logistics and Transport (CILT) bus industry benchmark Busmark has revealed several positive and commendable results.
The CILT Busmark group found:
- 576 vehicles from the 27 fleets surveyed used hybrid, gas or fully electric power;
- Average age of fleet vehicles is low at 6.1 years;
- Companies had an average of 89% customer satisfaction; and
- 50% of companies have on board WiFi and 25% offer mobile ticketing
Austin Birks FCILT, Chairman of the CILT Bus & Coach Forum, said: “When we launched in May we set a target of eight companies and now, as we approach 30 operators, this scheme is demonstrating the sector’s desire to engage with and become involved in something that we haven’t had before. Busmark is evolving and it is something that when the value starts to get realised you will really begin to feel that there is real strength in the sector.”
As previously featured in CBW, Busmark has been developed by bus and coach practitioners, specifically for the industry, and is enjoying widespread support. Collectively, Busmark member operators run an approximate fleet size of more than 8,000 vehicles.