Council and operator issue joint statement about former Excelbus service

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Seen on the second day of Diamond Bus operation, a former Excelbus ADL Enviro200 arrives at Banbury bus station from Stratford-upon-Avon. RICHARD SHARMAN

Warwickshire County Council and Rotala-owned Diamond Bus Midlands have issued a statement on the current matters relating to public transport in Stratford-uponAvon.
On Monday 30 May 2022, Diamond Bus took over the operation of bus services previously operated by Johnsons Coaches Excelbus unit. The move to the new operator was undertaken with a view to minimising disruption, and Diamond Bus said it took the opportunity to ensure that residents of Stratford and the surrounding villages continued to receive their bus services. With the transition, a number of operational issues were reported as drivers continued to build their knowledge of new routes and timetable.
A Warwickshire County Council spokesperson said: “Officers have been working very closely with as little disruption as possible. It’s clear
that Diamond Bus is doing what it can to try and resolve the situation as quickly as possible and has already invested in extra technology
to bring about a swift resolution. We would like to sincerely apologise for the current situation but please be assured we are doing all we can to fix it.”
A spokesperson for Diamond Bus added: “We took on the Johnsons Excelbus contracts to ensure that residents continued to receive the
vital bus services they’ve been used to. Unfortunately, there have been a number of matters that required immediate and ongoing attention
and we’d like to reassure residents and passengers that we will resolve these as quickly as possible.
“Adapting to a complex set of routes and timetables has proved challenging however we have invested extra time and committed additional resources to address this. We would like to echo the Council’s offer of sincerest apologies and please be assured we are doing all we can to provide a swift resolution.”