De-stressing airside transfers

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An Irizar i3-bodied Scania K230UB operating on the Business Parking shuttle service at Heathrow Airport. ANDY IZATT

Peter Bell, Chief Technology Officer at Trapeze Group, explores how accurate real-time passenger information can alleviate flight frustrations

It is well understood that passengers find airport travel stressful. Tight deadlines, large crowds and lack of control combine to cause frustration, anxiety and even panic. Absence of reliable information is a major cause of airport stress, leaving passengers panicking that they may not make their flight. […]

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