Leeds-based fleet and commercial insurance broking specialist McCarron Coates has secured four award nominations in the British Claims Awards 2023, which it says is a result of its dedication to delivering a first-class in-house claims service to its clients. The broker said the nominations reflect its decision to invest heavily in its own in-house claims division, to enable clients to receive a better service, at the point at which they need to draw on their insurance policy and make a claim, headed up by an experienced claims manager, Steven Stockley.
McCarron Coates said it also goes beyond the job description of ‘broker,’ becoming a claims analyst, monitor of repairs costs, liaison officer between all claims parties and interrogator of data behind each claim, which allows reasons for accident and incident occurrence to be identified and acted upon, creating a learning environment in which clients typically save five or six-figure sums on their insurance premiums. It also enables McCarron Coates to build trust with insurer partners, who it says are then more inclined to offer better rates and develop bespoke solutions for the broker’s clients.
Director Paul Coates commented: “We are delighted to earn this massive recognition for the work Steve and his team have diligently carried out on behalf of our clients, right through the most challenging times of the pandemic and beyond. Their solutions-focused approach to claims is continually allowing innovative developments to be introduced, often with the support of cutting-edge technology that identifies risks before they become an issue.
“We hope that the four-award nomination will encourage other clients to get in touch and assess how much money, vehicle downtime and administrative time we could save them, by taking our dedicated approach to risk management and identifying how and why claims occur.”
