Grey’s of Ely has passed with flying colours the audit which renews its membership of industry quality standard Coach Marque. The respected family-run operator belongs to both Coach Marque and the Guild of British Coach Operators – the membership of which involves rigorous system audits and high standards to be met.
Richard Grey, MD of the Cambridgeshire coach firm, told CBW: “Both the Guild and Coach Marque have raised the bar in terms of standards. The audits for both bodies were carried out at the same time. The audit now includes the requirement to demonstrate a random drug test. I know a lot of good operators already carry out random testing, but there has to be an audit trail.
“We’ve also implemented a breath test for each driver when booking at our depot. It’s been well-received by our staff. They appreciate it’s a safeguard for drivers, customers and us as an operator alike.”
Richard added: “I cannot recommend Coach Marque enough. As an operator, you can learn a lot by going through an audit. I also value the networking opportunities and the ability to share best practice.”
