New serious incident reporting system for bus and coach operators

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Coach and bus operators will be able to report serious incidents to the DVSA with greater ease from 6 April through a new online form accessible on a computer, tablet or smartphone. The DVSA said it has worked with the PSV industry on the new PSV112 form to make it easier for operators to report an incident and help it manage the case.

The new online form will be available from 6 April at

Operators will receive confirmation that the report has been submitted and the DVSA will aim to be in contact within two working days to confirm if the vehicle needs to be inspected. DVSA Director of Enforcement Marian Kitson said: “DVSA’s priority is to protect everyone from unsafe drivers and vehicles. Bus and coach operators must report serious incidents to us immediately so we can help prevent further incidents where possible. If in doubt report an incident anyway. We will take action against operators who fail to make a report where damage or failure risk passenger or road safety.”

By law PSV operators should report incidents which involve fatalities; serious injuries (such as broken bones, damage to major organs or overnight hospitalisation); a safety critical system failure (such as brake failure or wheel loss); significant body damage (such as a bridge strike); a vehicle fire (including arson), and; a suspected serious safety defect.

Failure to inform DVSA of a reportable incident may result in enforcement action and operators are reminded that they should not use or repair an affected vehicle before DVSA responds to the report.