Susan Gray, Stakeholder Manager at CIRAS, asserts that intelligence from frontline staff can help prevent health and safety incidents – and confidential reporting can help inform coach and bus operators about safety risks in their business
When it comes to protecting the safety of staff and passengers, how much is too much? If we’re referring to injuries and fatalities, then surely even one is too many. ‘Target zero’ advocates argue that setting targets any higher than zero sends the message that hurting people is acceptable. Whether you agree with that or not, it’s less costly – in human, financial and reputational terms – to prevent an incident than deal with the aftermath. […]
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