Operators from across the UK were recognised for their service to National Express at the company’s annual award ceremony.
Pontypridd-based Edwards Coaches, Coventry-based Travel de Courcey and Parks of Hamilton were among eight different operators who scooped an award at the National Express Operator Awards last month (June 20).
Dean Peters of Chalfont Coaches, described by his passengers as a ‘gold standard driver’, was also handed an individual award for his outstanding professionalism and dedication to the job.
Customer commendations, frequency of audits and successfully completed contractual mileage were all factors taken into account when selecting the winners, who beat off tough competition from over 20 different operators.
Bennetts Coaches was awarded Operator of the Year. The Gloucester-based business had just 12 complaints in the whole of 2012, despite operating almost three-quarters of a million miles. This equates to just one complaint for every 10,000 customers served. The firm was also praised for the standard of its fleet.
E Stott & Sons, Parks of Hamilton, De Courcey Travel and Edwards Coaches were all recognised as Network Operator of Year according to their size, again judged by the same criteria.
Lucketts, Parks of Hamilton and Go North East were also given gongs for Sustained High Achievement.
Tom Stables, Managing Director, National Express UK Coach said: “It was fantastic to see our operators out in force and I would like to thank them for all their hard work. National Express strives to achieve the lifetime loyalty of our passengers, which is something we can only achieve by delivering an entirely customer-focused service. The importance of the contribution made by operators in helping us achieve this goal cannot be underestimated.”