Shearings’ winter protection guarantee

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Shearings winter protection guarantee
A Shearings Setra S416GT-HD is seen on a winter’s day as it leaves the Ffestiniog Railway’s Porthmadog Harbour station on January 22, 2011

Shearings is launching a winter holiday initiative to protect customers from disruption or cancellations due to severe weather.

“Snow Assurance” is provided with all winter breaks at no cost and gives the option of rebooking or a full refund if the company is unable to operate a holiday or reach a particular pick up point. Payments of £10 per person will also be made if an excursion is cancelled due to severe winter weather during a holiday.

Shearings will also help customers who are unable to reach their departure point by allowing them to transfer to another holiday in the next six weeks, even if their original holiday is still operating.

Caroline Brown, commercial director for Shearings said: “Following the heavy snow over the past two winters, customers are understandably looking for reassurance when booking their winter holidays as they don’t want the disappointment and costs of a cancelled holiday.

“If we are unable to operate a coach holiday or reach a pick-up point due to the weather, we’ll change a customer’s departure date free of charge or give them a full refund. Similarly, if a flight is cancelled, we’ll transfer their booking to another date free of charge. All they need to do is ring customer services.”

Shearings also offer a travel insurance package starting at £25 per person per holiday, with inbuilt Homeplan cover to protect against problems caused by the cold weather, such as broken boilers or damage to locks or windows while customers are on holiday. It includes breakdown cover from Green Flag for customers making their own way to their hotel.

For more information about Shearings’ Snow Assurance, call the Sales Support team on 01942 823449 or visit www.shearingsagent.com