Snapper Services launches driver app for complete network visibility

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The new driver app promises enhanced access to service and operational data. SNAPPER

Snapper Services, featured in last week’s issue, has launched its new bus driver mobile application interface, Mosaiq Go. The mobile app, which integrates with real-time data systems, is designed to give operators complete network visibility when monitoring delays and schedule changes, and complements networks’ existing data sources. Snapper says that it offers a cheaper, more efficient alternative to installing traditional hardware on vehicles, and can also be used by train operators to tackle the inefficiencies and communication pitfalls associated with rail replacement services.

Jon Salmon, Executive Director of Snapper Services UK, said: “Currently, approximately 20% of UK buses are not fitted with a tracking system or traditional on-board hardware, which means that the picture of bus routes and networks created by trip and fleet data is incomplete and inaccurate. Mosaiq Go bypasses the need for costly hardware and associated maintenance and improves transport intelligence, in turn enabling operators to keep passengers informed and deliver greater predictability, much more affordably.

“In December 2022, First Bus commissioned a survey and reported that 41% of UK adults are planning to use the bus more frequently to save money as households feel the pinch of the cost-of-living crisis. It couldn’t be a more pertinent time for bus operators to take steps to improve service reliability, communication, and ultimately, create better experiences for new and returning passengers.”

Mosaiq Go has already been used in a successful trial during a major UK sporting event, while there are further plans to run a pilot project in the US in the near future. Snapper Chief Executive Miki Szikszai added: “With Mosaiq Go, there is no need to take vehicles off the road to install equipment. As a result, transport operators are able to easily gain total visibility of their networks – including the location of vehicles and whether they were running to schedule – and use this to provide an improved, more sustainable service.

“We want passengers to see that buses can be reliable and trustworthy, whether they are travelling for work, school, or leisure. We strongly believe that our app will positively impact bus reliability and reinstate the public’s confidence in the sector, not only enhancing the passenger experience, but the bus driver’s as well.”