Stagecoach Manchester marked this year’s National Customer Service Week campaign by asking passengers to tell them what it takes to be their customer service hero.
Under the theme of ‘Putting Passengers First’, Stagecoach Manchester customers were asked to tweet using the @StagecoachGM handle and the hashtag #MyCSHero, with all respondents being entered into a prize draw to win 28 days free travel in return for their feedback.
National Customer Service Week (October 2-6) is run by the Institute of Customer Service, and aims to raise awareness of customer service and the role it plays in successful business practice and the growth of the UK economy.
Elisabeth Tasker, Managing Director at Stagecoach Manchester, said: “We know how important it is to deliver a high quality, safe and reliable service for the many people who use our bus services every day.
“We need to provide good customer service at all times, including when things go wrong, and that’s why we are always looking at how we can deliver even better services for people who travel with us, whether that’s before, during or after the journey.
“This week is a great opportunity to showcase the commitment we have to customer service all year round and to hear from our customers how we can improve even further.”