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Coach News

National Express call centre up for awards

Centre takes millionth call this year and is up for two awards for customer service and a good working environment The National Express customer contact centre is celebrating after helping its millionth customer in a year and being shortlisted […]

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Traveline Cymru takes over call centre

In purchasing the call centre, Traveline Cymru has reduced public spending and brought the public transport information service in house The Welsh Government’s public transport information service recently purchased a North Wales call centre after […]