Throwing the baby out with the printed timetable

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When it comes to taking care of customers, printed timetables should still be high on operators’ list of priorities says Claire Walters of Bus Users UK

The number of bus companies that no longer produce printed timetables is growing, on the grounds that ‘nobody uses them anymore,’ ‘it’s all online,’ and ‘it’s a waste of paper so it’s bad for the environment.’

Of course there’s been a massive switch to digital information in recent years, and nobody wants to see huge numbers of timetables pulped (although paper pulp is a really useful recycled material). All of this flies in the face of the research, however, that suggests we’re nowhere near being a paper-free society. The digital divide is still a huge barrier for many people as a result of economic or geographical factors, or simply by choice.

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