Totalkare relocates as business booms

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The new facility in Kingswinford

Following several years of sustained growth, Totalkare relocated to a new, purpose-built facility on Monday 21 September.

The modern facility, located at Pensnett Trading Estate in Kingswinford, near Dudley, will enable the firm to optimise workflow on the shop floor and increase capacity for holding stock of mobile column lifts, in-ground and mobile brake testers, headlamp testers, smoke meters, railway lifting jacks and other future products.

The move comes at a time when Totalkare is also implementing a new Enterprise Resource Planning (ERP) system, which it expects to result in internal and external efficiency improvements. Coupled to this, an investment in new service management software is expected to further improve the company’s service capabilities.

These developments signal the beginning of a five-year expansion that will see more than £750,000 invested into the business.

Managing Director David Hall said: “Following the introduction of testing products to our portfolio of heavy-duty workshop solutions, Totalkare has outgrown its current premises.

“Moving to the new premises – approximately four times the size of our Halesowen site – is a necessary move to facilitate further development.

“The additional space gives us room into which we can expand, not just in terms of headcount but also product portfolio and shop floor processes. It enables us to build on our founding principles of customer care and being experts in our field – it’s an exciting moment for Totalkare.

“2020 also marks 40 years since we supplied our first mobile column lifts in the UK. Unfortunately, because of Covid-19 we’ve had to curtail some of the events we had planned to mark this major milestone, but we remain intent on celebrating next year when – hopefully – normality has been restored.”

On the impact of Covid, David continued: “I’m proud to say that, while it hasn’t been easy, we’ve been able to navigate 2020 without making anyone redundant due to Covid-19.

“Expanding and restructuring the sales team will enable us to give our customers more attention and respond swiftly to their needs, enhancing the excellent relationship we currently enjoy with them.”