Transdev scores high in passenger survey

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Transdev has held a passenger satisfaction survey to assess its new and revitalised bus services.

Transdev subsidiary The Harrogate Bus Company’s 36 bus route saw a 97% overall satisfaction rating, while Transdev’s CityZap express service linking York and Leeds achieved a 96% score.

The company’s redEXPRESS service between Blackburn, Accrington and Manchester saw a 99% overall satisfaction rate.

All three services were praised by customers for their friendly drivers, value-for-money fares and top quality facilities on board, including fast and free WiFi and USB charging points at every seat.

Transdev Yorkshire and Lancashire CEO, Alex Hornby, said: “We’re very encouraged by these results, which show high levels of customer satisfaction for our premium products.

“We’re especially delighted to see how many people have made the switch to these three key routes instead of driving or taking the train. Our combination of high quality, frequent and comfortable buses, driven by friendly staff and offering outstanding value-for-money compared with the alternatives is winning more and more new customers to our buses.

“These are very encouraging results, but for us they are only the beginning. Our whole team on the buses and behind the scenes is working hard to make our services even better in future – and we’ll continue to break the mould with innovative new products and services in 2017 and beyond.”