DVLA is looking for volunteers to form an on-line panel to provide views on professional drivers’ issues.
The research will relate to all DVLA services provided to these drivers, including driving licences and digital tachocards. The panel will be given questionnaires and encouraged to post questions/ debate the issues in a live forum. All information would be completed securely confidentially and would allow DVLA to measure a range of aspects including:
- Customer perception on specific issues
- Customer opinions on campaigns etc (images or media files can be placed on the site to accompany the questionnaire)
- Customer journey/experience on government website.
- General qualitative feedback
For details and to join the panel please contact helen. [email protected].