IRU manual on Passenger Rights

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The International Road Transport Union (IRU) has published a manual for bus and coach operators, providing useful information before the March 1 2013 deadline, regarding their obligations to passengers and aiming to promote increased service quality within the sector.

The manual includes provisions on assistance, reimbursement, rerouting, compensation, assistance to disabled persons and passenger information, among others.

IRU Vice President and President of the IRU Passenger Transport Council, Yves Mannaerts, said: “It is vital operators fully understand the new EU Regulation and are prepared for the consequent major changes to passengers’ rights before March 2013. The new regulation will have significant implications for our industry.”

The IRU manual, chaptered in three sections for regular services over 250km, under 250km and for occasional services, focuses on passenger rights during the handling of accidents, delays and cancellations, the rights of disabled passengers, and how passengers are provided with information.

Mr Mannaerts added: “These new regulations ensure we continue to provide high quality services to all categories of passengers before, during and after their journey.” The manual can be downloaded from: item?id=318