Richard Hall: “Public transport operations must evolve to meet the growing needs and expectations of our customers”
Lothian has confirmed that its Volvo ADL Enviro400XLBs will commence operations on Services 11 and 16 from next month.
Service 11 runs between Ocean Terminal and Hyvots Bank and Service 16 operates between Silverknowes and Colinton.
In 2018, these cross-city routes recorded a combined total of over 10m customer journeys.
Following the unveiling of the vehicles last year, Lothian assembled an in-house project team to carry out a series of route assessments and familiarisation training for service delivery staff.
The operator is the first to take delivery of the new model, which is able to carry a total of 129 passengers – 100 of them seated.
The Enviro400XLB is fitted with both a front and middle door to reduce dwell times at bus stops, and Lothian’s examples are equipped with WiFi, USB charging, mood lighting and audio-visual next stop announcements.
Richard Hall, Managing Director, Lothian said: “The city is changing, and public transport operations must evolve to meet the growing needs and expectations of our customers.
“Core cross city routes are an important piece of our network, transporting millions of customers quickly and efficiently to their destinations every week.
“Services 11 and 16 are high frequency core route services, together carrying over 10 million customers across the city with high demand in the morning and afternoon peaks, as well as at weekends.
“By deploying these new vehicles onto these services to cope with customer demand patterns, we will be able to change how we deliver these services for the benefit of our customers and the areas in which we operate.
“We look forward to seeing these vehicles out and about on the streets of Edinburgh providing the next generation of public transport.”
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