Making connections

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Connectivity in all its forms is having a massive impact on bus and coach operators and passengers, says John Lewis

People standing in an airport’s long-term car park waiting for the shuttle bus to take them to the terminal only want to know one thing: how long it will be before the bus turns up at their stop. That is especially the case if they are running late and are becoming worried that they will miss their flight.

These days, stops often have displays that will give them the information they need; but that information has to be accurate. Nobody wants to be told that a bus is only five minutes away only to find they are still standing at the stop, growing increasingly impatient 20 minutes later.

Gatwick Airport is determined not to put its customers in such an annoying position. So is Omniserv, which operates passenger and staff car park shuttle bus services on its behalf using 14 Mercedes-Benz Citaro artics.

It has opted for a comprehensive connected service designed and installed by 21st Century Technology, which delivers a whole host of information to the operator as well as to waiting travellers.

The package includes an Android screen which allows bus drivers to input which car park zones they will be visiting.

The data is transmitted to the car park’s Real Time Information (RTI) system, which then predicts when the bus will depart every stop on its route and sends its predictions to the new 28in RTI screens installed at each one.

The screens also display promotional messages and security information.


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