The results from Lothian Buses’ independently conducted annual passenger satisfaction survey show improved customer satisfaction levels. Conducted by transport consultants SKM Colin Buchanan, the results of over 2,000 telephone interviews in autumn 2011 confirm an […]
Go-Ahead’s bus network has achieved 91% overall passenger satisfaction, according to research by Passenger Focus. The independent watchdog worked with the plc to find out the views of passengers on all nine Go-Ahead’s bus companies […]
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