Customer Satisfaction Archives

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Positive results from Lothian customer survey

06/03/2012

The results from Lothian Buses’ independently conducted annual passenger satisfaction survey show improved customer satisfaction levels. Conducted by transport consultants SKM Colin Buchanan, the results of over 2,000 telephone interviews in autumn 2011 confirm an […]

Go-Ahead achieves 91% passenger satisfaction

18/10/2011

Go-Ahead’s bus network has achieved 91% overall passenger satisfaction, according to research by Passenger Focus. The independent watchdog worked with the plc to find out the views of passengers on all nine Go-Ahead’s bus companies […]

Stagecoach: the gloves come off over Nexus’ Quality Contracts

19/11/2013

Sir Brian Souter threatens to withdraw 500 buses and four depots if controversial Quality Contract plan is implemented Protracted argument and discussion over the continued stance taken by regional transport authority Nexus to forge ahead [...]
KVB fully electric route

04/01/2017
All about the people

05/12/2017
VisitBritain: UK Tourism value to grow

05/07/2011
RHA launches coach manifesto

16/04/2024