Expressway Coaches avoids insurance scam with telematics software

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Rotherham-based Expressway Coaches has avoided an attempted insurance fraud by making reference to its routeMASTER vehicle ‘trip replay’ and proving beyond doubt that their vehicle was never in the vicinity of the alleged incident, Materials Handling World magazine has reported.

Vehicle ‘trip replay’ is a feature of the AGM Telematics’ vehicle tracking used by Expressway Coaches to view the journey history of each coach in its fleet, going back to when they were first installed.

Company Director Peter Regan, said: “We installed the system about two years ago, mainly so we could track the whereabouts of each vehicle with greater accuracy.

“We hadn’t anticipated this type of application but clearly it is a bonus: When the false claim was made against us, we were able to quickly resolve the situation by sending a PDF of the actual minute-by-minute time sheet to the insurance company.

“No question, this saved a great deal of time and expense which otherwise may have been spent in attempting to prove our ‘innocence.”