National Express’ Coaches MD Andrew Cleaves has embarked on his second week-long coach tour of Britain this week to experience the company’s customer service first hand. He intends to meet customers and staff and will be tweeting his experiences as he goes.
Andrew will travel the length and breadth of National Express’ coach network including Lille in France, Liverpool, London and Kent. He believes it’s the only tour of its kind undertaken by the MD of a major transport business.
Andrew said: “I spend a lot of time visiting National Express locations around the UK, but it’s usually one journey at a time. I want to dedicate some quality time to travelling around Britain by coach to meet passengers and staff and travel on the service as our customers do. It’s so important to get the real experience.”
Andrew added: “I want to experience what’s great and what’s not so great about the service we offer to continue to build on our success. I am committed to addressing any issues I encounter but will also celebrate the examples of great customer service which I know I’ll see.”
Andrew Cleaves’ Twitter account can be followed @NX_MD