All but one Go-Ahead operator achieves a passenger satisfaction score above 90%, with a company average of 92% Passengers have given Go-Ahead’s bus services the stamp of approval, with an impressive 92% saying they are […]
Passenger expectations appear largely in line with industry guidelines, although the report challenges some conventional thinking on timetables Passenger Focus has published some research into what people think of bus punctuality and timetable information – […]
Reports claim passengers are not made properly aware of fare structure and feel they are not consulted or listened to on service changes Passenger Focus has released two reports entitled ‘Bus passenger views on value […]
New research from Passenger Focus claims bus passengers are calling for better information during delays and a more customer-focused approach from bus drivers. Passengers taking part in the research said they understood buses would inevitably […]
Other leading areas include Oxfordshire and Devon, while Milton Keynes scored the lowest in Passenger Focus’ study Passenger Focus has released the results of its latest Bus Passenger Survey (BPS), revealing bus users in Nottingham […]
konectbus tops the tables with a 97% satisfaction rating, although customers are concerned about value for money across the Go-Ahead Group Independent watchdog Passenger Focus has revealed over 5,680 (89%) of the 6,380 passengers it […]
Response to public consultation praises the partnership proposal Transport watchdog Passenger Focus has responded to the Sheffield Bus Partnership consultation which took place on July 12, where the public asked questions and gave feedback to […]
Go-Ahead’s bus network has achieved 91% overall passenger satisfaction, according to research by Passenger Focus. The independent watchdog worked with the plc to find out the views of passengers on all nine Go-Ahead’s bus companies […]
The importance of local bus services to people living in the countryside has been highlighted by research carried out by the watchdog Passenger Focus. The research, ‘Rural bus services’, focused on the experiences of passengers […]
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